LifeTwin Tech Data Privacy Statement

LifeTwin Tech attaches great importance to your right to privacy and the protection of your personal data. We want you to feel secure that when you deal with LifeTwin Tech, your personal data are in good hands.

LifeTwin Tech protects your personal data in accordance with applicable Indian laws and our data privacy policies. In addition, LifeTwin Tech maintains the appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and/or against accidental loss, alteration, disclosure or access, or accidental or unlawful destruction of or damage thereto.


1. Which categories of personal data do we collect and how do we process such personal data?

We collect personal data of our employees, potential employees, clients and their current/former/prospective employees/directors, suppliers, business contacts, shareholders, and website users.

Personal Data Categories Chart:

Category Types of Information Captured
Personal & Contact Details Name, pronoun, identifiers, email, phone, address, gender, DOB, age.
Commercial Information History of products/services obtained from LifeTwin Tech; correspondence.
Marketing & Research IP address, browser history, social media content, analytics, voice services.
Sensitive & Biometric Health/medical info, disability status, or fingerprints (with consent/legal permit).
Audiovisual Materials Photos, CCTV footage, recording of virtual workshops/meetings, transcriptions.
Professional Information Job title, employer, location, and LifeTwin Tech contact(s).
System Access Data System IDs, passwords, access logs, and activity on LifeTwin Tech systems.
Cyber Intelligence Profiles of threat actors and evidence of cyber threat activities.
Alumni Information Registration details, former compensation, education, and professional interests.

Additional Recruitment/Employment Data:

  • National Identifiers: Aadhaar number (if permissible), PAN, or Social Security numbers.

  • Recruitment/Talent Management: Resumes, background check results, and assessment scores.

  • Immigration Data: Passport details and work permit status.


2. For which purposes and on which legal basis do we use your personal data?

Purpose Legal Basis
Managing contractual/employment relationships Performance of a contract
Recruitment and managing applications Legitimate Interest
Facilitating communication (including AI support) Legitimate Interest
Operating business & providing client services Legitimate Interest
Complying with Indian legal requirements Legal Obligation
Monitoring use of LifeTwin Tech systems/sites Legitimate Interest (Security/Reputation)
Social listening and brand protection Legitimate Interest
Data analytics and AI (Predictive performance) Legitimate Interest
Marketing products and services Legitimate Interest (unless objected)
Recording live events/meetings Informed Consent

3. Will we share your personal data with third parties?

We may transfer personal data to our service providers, professional advisors, public authorities, and LifeTwin Tech affiliates. This includes:

  • Third-party providers: For billing, payment processing, security, and data hosting.

  • Legal Protections: To defend the rights and safety of LifeTwin Tech, our users, or the public.

  • Corporate Transactions: In connection with a merger, sale, or asset transfer.

Any transfers outside of India will follow international data transfer mechanisms and LifeTwin Tech’s internal safeguards.


4. What about sensitive personal data?

LifeTwin Tech does not generally seek to collect sensitive personal data (e.g., passwords, genetic data, sexual orientation). Where we must collect such data, we will do so in accordance with law and/or ask for your explicit consent.

5. What about data security?

We maintain organizational, physical, and technical security arrangements including:

  • ISO27001 Certification: Adherence to high global information security standards.

  • Client Data Protection (CDP): A global program governing the stewardship of client systems.

  • Penetration Testing: Regular testing by third parties to verify technical defenses.

6. Where will your personal data be processed?

As a global organization, data may be transferred throughout LifeTwin Tech’s global business. Such transfers occur in accordance with our Binding Corporate Rules (BCR), ensuring your rights remain the same regardless of where the data is processed.

7. How long will your personal data be retained?

We retain data only as long as necessary:

  • During an ongoing relationship or active account.

  • As long as needed to provide services.

  • To comply with global legal and contractual obligations.


8. Which rights do you have?

You are entitled to:

  • Request access or rectification of your data.

  • Object to or restrict processing.

  • Request erasure or portability of your data.

  • Withdraw consent at any time.


9. Contact Us

For questions regarding data privacy or to exercise your rights, please contact the LifeTwin Tech Data Privacy Officer:

LifeTwin Tech

Attn: Data Privacy Officer

11, Global Tech Park, O Shaughnessy Rd, Langford Town,

Langford Gardens, Bengaluru, Karnataka 560025, India

 

As outlined in the Privacy Statement, LifeTwin Tech integrates Artificial Intelligence (AI) to enhance communications and business performance. Here is a summary of how your data is handled in relation to AI:


1. Purpose of AI Processing

LifeTwin Tech uses AI-powered capabilities (including machine learning) for:

  • Communication Support: Generating suggested replies, summaries, recaps, and insights during emails, chats, calls, and meetings.

  • Language Services: Real-time translation and interpretation.

  • Business Analytics: Performing data analytics to describe, predict, and improve business performance and user experience.

  • Support Services: Utilizing AI-powered chatbots and automated support systems to facilitate faster communication.

2. Legal Basis

  • Legitimate Interest: Most AI-supported communication and analytics are performed under the basis of “legitimate interest” to ensure efficient business operations and proper communication.

  • Informed Consent: Any AI-driven recording or transcription (speech-to-text) of audio and video sessions is conducted only after obtaining your explicit consent.

3. Training and Model Development

  • Strict Isolation: Your personal data is not used to develop, train, or refine AI models or solutions.

  • Exceptions: Personal data will only be used for model training if:

    1. LifeTwin Tech specifically informs you and obtains permission, or

    2. The data has been processed using robust anonymization techniques so it no longer identifies you.

4. Transparency and Human Interaction

  • Disclosure: LifeTwin Tech maintains a transparency policy. You will be clearly notified whenever you are interacting with an automated system or AI (such as a chatbot) rather than a human representative.