Refund Policy

LIFETWIN (OPC) PRIVATE LIMITED | Terms of Cancellation & Refund

At LIFETWIN, we prioritize customer satisfaction and operational transparency. Our policies are designed to balance flexibility with the technical requirements of our service delivery.

1. Order Cancellation & Service Termination

  • Standard Window: Cancellation requests for orders or service packages must be submitted within the same calendar day of the transaction.

  • Service Commencement Clause: Cancellation requests will not be entertained if the service has already been initiated, provisioned, or if the digital setup process has commenced. Once resources have been allocated to your account, the order is considered active and non-cancelable.

2. Service Expectations & Discrepancies

  • Alignment: If the delivered service or digital product does not align with the specifications outlined on our platform or in your service agreement, you must notify our Customer Success Team within the same day of receipt/access.

  • Resolution: Our team will conduct a technical review of the discrepancy and provide an appropriate resolution, which may include service adjustment or credit.

3. Defective Service & Technical Issues

  • Reporting: Any technical defects or failures in service delivery must be reported to our Support Desk within the same day of the incident or delivery.

  • Validation: Claims are subject to internal verification by our technical department or merchant partners. Refunds or re-provisioning will be processed only after the defect has been confirmed at the fulfillment level.

4. Third-Party Hardware & Manufacturer Warranties

  • For any hardware or software components bundled with our services that carry a manufacturer’s warranty, all claims must be directed to the respective manufacturer. LIFETWIN does not assume liability for third-party hardware failures.

5. Refund Disbursement Protocol

  • Approval: Upon formal approval of a refund by LIFETWIN (OPC) PRIVATE LIMITED, the transaction is processed through our financial gateways.

  • Timeline: Due to banking regulations and settlement cycles, please allow 16–30 business days for the amount to be credited back to your original payment method.

Contact Support

For all inquiries regarding cancellations or technical discrepancies, please open a ticket through your LIFETWIN Dashboard or contact our support team.